FREQUENTLY ASKED QUESTIONS

FAQs

How do I order a colour which isn't shown on the website?


Send us a message to see if the colour you want is available and we will see what we can do for you! Once we have confirmed that the colour you want is available just click 'custom' when you order you earrings.




Can I order a colour which isn't shown on the website?


Yes! Message us what colour you would like as we have a large selection of threads and beads.




Can I order tassels with multiple colours?


Yes! We have a large selection of threads which we can combine to make a unique pair for you.




What size are the tassels?


The short tassels are around 2cm long and the long tassels are around 4cm. This can vary though as each pair is handmade.




What happens if my jewellery breaks?


This happens to all of us, just send us a message to let us know and we will fix your earrings free of charge. If we can no longer can make the same piece again then we can make you a similar one or give you a voucher towards a new one.




Can you replace a lost earring?


Yes of course! Just send us a message to tell us that you have lost your earring. If we no longer can make the same earring again then we can make you a similar pair or give you a voucher.




How do I know what ring size I am?


Please refer to our size guide here